Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Rumour has it that when the architect was commissioned to shape One&Only Reethi Rah in the Maldives, he said he wanted each guest to 'feel like a king'. He failed spectacularly. Because from the moment we set foot on the island, we felt like a god and goddess instead - we were in heaven.
After leaving Male's international airport, we were greeted by a band of merry men who promptly ushered us on to a luxury private yacht to take us to the resort. Feeling like Jay Z and Beyoncé, my husband Julian and I kicked back and pressed the start button on our honeymoon.
If first impressions were anything to go by, our marriage had just got off to the perfect start.
At the resort there were more warm and welcoming faces, before we meandered down the tiny, sandy 'roads' towards our beach villa in a golf buggy - cars have no business on this island.
Along the way, our personal concierge Gizem told us that staff at Reethi Rah outnumber guests by more than three to one - although you would never know it, as the level of privacy made us feel as if we were on a deserted paradise. But every request was fulfilled with discreet precision.
Of the eight villa types available, we chose the thatched beach villa with high ceilings, beautiful Balinese-style decor and a pool. But no matter where you end up laying your head, rest assured you will be in a den of luxury.
Behind our wooden front gate, there was a distinct and blissful feeling of isolation. There was a secluded patch of beach to call our own, with two palm trees harbouring a hammock.
We were spoiled with an unpacking service, a choice of pillows, essential oils menu, a bathroom with two massive sinks complete with his-and-hers soaps, and wooden shutters everywhere (which stayed open during our stay, as I didn't want to miss a single second of that spectacular view).
There was also a shower outside should guests want to recreate that Timotei advert for fun.
You could be forgiven for never leaving your villa, but that would be foolish. The 24-hour golf buggy service will happily whisk you to any of the countless amenities.
For sporty guests there's a state-of-the-art gym - instructors put me through my paces on an outdoor circuit.
UPSIDE DOWN
In the yoga pavilion you can do aerial yoga (you are suspended in a low-hanging sling, so anyone who doesn't like being upside down should beware!) - there's also a full-size football pitch, and badminton and tennis courts.
There's also an art gallery, Taylor Taylor hair salon, Pedi:Mani:Cure Studio, barber shop and KidsOnly club. Meanwhile, the beach club was alive all day with a DJ playing the latest tunes.
Most afternoons, Julian and I loved grabbing an ice cream before working off the sugar rush on the massive water trampoline. Bouncing up and down on the giant inflatable, I felt like one of the contestants on Total Wipeout, the BBC series I used to co-present with Richard Hammond.
Sea excursions include luxury yacht big-game fishing, turtle adventures, sunrise fishing, reef snorkelling, sunset cruises and shark safaris.
There are four main restaurants. Reethi is beautifully constructed, with high ceilings and carved wooden pillars and doors, and serves contemporary Asian, French and Italian. This is also where the fabulous breakfast is served.
Another of our favourites was Tapasake, serving exquisite modern Japanese dishes with noodles and fish straight from the ocean outside your villa.
Fanditha, which means 'magical' in the Maldivian language Dhivehi, is aptly named - an Arabian Nights-inspired restaurant and bar with beautiful sunset views.
In keeping with the romantic setting, the spa has massive his-and-hers steam and sauna rooms, with floor-to-ceiling windows overlooking a courtyard. It's a haven of serenity, set in a beautiful expanse of manicured trees and grass leading to the ocean. During your time here, you can practically feel the stress in your shoulders dissipate and your mind let go.
Reethi Rah is a stand-out experience because of its vision to create paradise and the sheer determination to sustain it.
Before I left home I was looking at a website about the Maldives and came across this quote: 'We travel not to escape life but so that life doesn't escape us.' After our experience in this magical destination, those sentiments more than ring a bell.
What we discovered on the Maldives was an escape that took you away not just from your nine-to-five routine but offered an entrée into another world - a life-affirming boost that lasted much, much longer than a suntan.
We can't wait to return.
First published in the Daily Mail - February 2017
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