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Lewis Stewart was amazing - he was so helpful. After being scammed on a flight he put me at ease and helped me in every way. I will be dealing with him again
The connections worked out really well and there were no problems with the flights. Thank you for booking my seats. I'm vey happy with DialAFlight and Dylan and Reggie have been very supportive.
Great team and everyone is willing to provide help and support when needed.
As always a great experience from start to finish. Big thanks to Mason for making everything such a simple process. Here’s looking to the next one
As is usually the case with the travel that DialAFlight organise for me, this was a complex itinerary. On this occasion the team went over and above to sort out a hiccup with one the flights I was taking. We did this, long distance by email, and the team were very quick with their responses, sorting the problem out very satisfactorily. I'd never hesitate to recommend them.
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Everything was planned to precision and went smoothly. An exceptional holiday and service provided
Cannot fault this company or Jackson and his team. Brilliant, thank you.
BA flight home was delayed and I didn't get the seat I had booked and paid for, however this is something I have to take up with BA . As far as DialAFlight is concerned there is nothing whatsoever that you could have done any better than you did. Thank you for your help in organising my trip.
Everything was fine - have used DialAFlight on lots of occasions and will definitely be using you again
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I would like to thank Natalie for all the help she provided in helping to organise my trip to Hong Kong. She provided all the information I needed and kept me updated as the departure date approached. Excellent service.
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Stan Castle does a great job as always
Fabulous holiday, beautiful resort, perfect in every way. Could not wish for better. Thank you Gareth and DialAFlight
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Seamless arrangements. Thank you
Thank you for your valued service once again. I always feel assured by DialAflight wherever I go and will continue to book with your company - one of true quality.
Once again Darryll at DialAflight and his team delivered what they promised. The flight, hotel and all other information were spot on.
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I had a wonderful time. Brought back so many memories. Thank you
Everything went well. I can recommend Blue Beach Hotel Waduwa. A lovely room with large balcony overlooking the garden and pool areas and wonderful sea views. Flights were OK but long journey. Thanks to Patrick and Liam
Saf, as ever, was amazing. Available, responsive, dealt with everything even our last minute room requests on a Sunday! Thank you so much!
Advise any clients leaving from BHX that they need plenty of time to get up to departure gates and through security. It was a shambles there on the day that I flew out.
Hassle free, thank you.
Italy makes me greedy. Florence is awash with deliriously good art, Milan is Italy's fashion and design hub, and both of them have outstanding food scenes.
However, it turns out that you don't have to make a choice when it comes to a long weekend break. These two cities are only a 90-minute train journey apart, so it's possible to explore both in one trip.
By happy coincidence, both cities have airports nearby. It is a just a 20-minute journey from Peretola airport in Florence to our hotel, the Helvetia & Bristol, in the heart of the city.
Opened in 1848, this former palazzo is the oldest hotel in Florence and is still a charmer, with deep colours, marble bathrooms and ingrained atmosphere. We sip aperitivos beside a log fire while elegant Florentines mill around us.
However, with just 67 rooms, the Helvetia & Bristol hasn't got attitude. Rather, it's as friendly as Tom Hanks (the Hollywood star stayed here while filming 2016's Inferno) and it's also handily central - the Uffizi gallery and the Duomo are just minutes away.
The view from my window is pure E.M. Forster, although there are signs that Florence is becoming hipper.
In Piazza della Signoria is the Gucci Garden. The Italian fashion house has taken one of Florence's palazzos and turned into an arty showcase, with slogans on the wall and where a box of pencils, made in China, costs an astonishing 90 euro.
Offering more of a bargain is Desinare, just off Via dei Serragli. It's a reclamation yard, restaurant and cookery school, where Maria has us making fresh tagliatelle with a saffron sauce, bruschetta with kale pesto, and a delicious flourless chocolate cake.
For a more rural experience, but just 15 minutes outside Florence and still with amazing views of the city, is Il Salviatino hotel. This is a beautifully restored 15th century villa in the rolling Tuscan hills. It has original frescoes, lush organic gardens - and offers the opportunity to go truffle hunting in the hotel grounds, as well as winery tours and family-style Tuscan dinners. This is an authentic, magical, Italian escape combined with sheer luxury, perfect service and a setting of pure grandeur - and Florence in easy reach.
Also in the stunning countryside near Florence is the Belmond Villa San Michele, a 14th century former monastery that's now recognised as one of the country's finest small boutique hotels. It's surrounded by lush woods and terraced gardens of lemon trees and fragrant roses, with stunning views.
The hotel is steeped in history - and seeing medieval architecture perfectly blended with modern luxury is fascinating. First, savour superb Tuscan cuisine on the alfresco loggia...then take lessons in Tuscan fusion cuisine at the hotel's famed cookery school.
A day or two later we clamber aboard the train and head north, and glimpses of glorious Tuscan hills give way to tunnels and finally to Milan.
Our hotel, the Rosa Grand, also has a prized location. From here you can see every knobble of the city's spiny Duomo.
If Florence is joyously tied to the past, Milan is a city that works. It feels sure of itself. There are crowds and paparazzi as we start to explore - it turns out that one of Italy's top chefs is getting married.
Staying so centrally brings all sorts of pleasures, mostly of the lazy sort.
I get to wander into the Reale Palace to catch an exhibition of Caravaggio and costumes from opera house La Scala, peruse mind-bogglingly expensive vegetables in Peck (a grocery story that displays its wares like art) and then slip into the Galleria Vittorio Emanuele, the imposing glass and steel shopping arcade built in 1877.
In the middle is Marchesi. Milan's most famous pasticceria recently opened a branch here. Now owned by Prada, it's part cafe, part art installation. And wholly delicious - as are both of these cities.
First published in the Mail on Sunday - August 2019
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