Your calls always answered within 5 rings.
The whole experience with DialAFlight was exceptional. Rebecca and Stuart from the beginning were so professional and helpful. Rebecca organised my travel efficiently and I was totally confident that all my travel arrangements were in place. On my return journey the flight was delayed due to bad weather so I missed my connection. As I was sitting in Amsterdam airport waiting to board a re-scheduled flight Stuart called to check that I was OK. Incredible service. I will always be using DialAFlight for future travel.
My flight was cancelled. Luggage left behind. You guys were excellent in listening and helping. Thank you.
Trevor and his team did an excellent job after Air France cancelled 2 of our flights then strikes caused another change
We have used DialAFlight for a few years now never had a problem - thank you so much
I was recommended to you and was really pleased with the aircraft, the cost, the spacious seats and staff. I will be booking again real soon.
Only hotel that did not meet expectations was Si No Como
Billy is so helpful - have recommended to many people. Always happy with our trips
Booked party of 10 to Mexico. Great work by Elliott. Got us a great price, prebooked all the seats and great communication. Highly recommended
My transit in Miami on the way back was a little tight. I ended up sprinting the length of Miami airport whilst last calls were being issued. Pleased to say I made it though. Other than that all flights were exactly as promised although there was a noticeable drop in standard on American Airlines compared to BA.
Fantastic service once again
Darren was excellent
Jane was able to transfer our flights so we could fit in my friend's wedding in Phoenix en route to Mexico. She also booked our seats on all 3 flights which made the whole journey so much better. She is a star!
Great service as always
Philippa was on point as usual, thanks
All went exceptionally smoothly and brilliant value for money
Justin went over and beyond to help.
I was kept up to date with everything I needed to know in good time
Bradley, as always, was brilliant.
Alfie at DialAFlight is great. Loved every holiday I have booked and they have all gone so smoothly.
Jack always looks after us well
Tony Judge was always on hand to support and answer questions. He made the booking of our honeymoon and the trip itself go super smoothly
An amazing holiday and Jake again delivered on every request. Would recommend to everyone
Great flights, great airlines and good value
Used you before, always been hassle free!
Kieran was excellent at arranging our trip
Timely updates from my appointed agent meant that I was kept aware of any changes to the bookings I had made. A courtesy call just prior to travelling was a nice touch. All in all 100% satisfied with the service.
Once again excellent, trouble free travel. There is little point in checking every website - one phone call to Eric and the job is done. Thanks again
Always excellent and thorough service.
As always, excellent service from Dominic and our holiday was superb.
It's very reassuring to know that if something goes wrong with my trip there's someone I can call to help sort it out.
I have unashamedly high standards when it comes to pampering. Who better than me then, to test out the new spa treatments on offer from Cypriot ultra spa Anassa?
This place is what's known as a 'destination spa' - treatments aren't an 'add on', they're their whole reason for being.
On an isolated stretch of coastline about 45 minutes drive from bustling Paphos on the Akamas Peninsula, Anassa is a family-owned resort famed for its beautiful food and beach.
Delightful villas wind out across the property in a kind of mock Greek village with cobblestone streets and tumbling bougainvillea. It is utterly delightful.
But what about the all-important spa?
Day one, I trundle past a beautiful rustic Greek chapel in the hotel's grounds, down to the spa for an 8am yoga treatment. It's raining - rare in Cyprus at this time - so instead of performing our morning stretches on a balcony overlooking the Mediterranean, we take to a room overlooking tall fir trees with our teacher Simon.
The hotel has a fully equipped gym, and there are all manner of extras you can book - yoga, meditation, water sports or chartering a yacht out to the Blue Lagoon, about an hour's sail along the coast.
And then there's the treatments. As well as traditional thalassotherapy and Organic Pharmacy products, the spa at the Anassa has just taken on Ila products, which is music to my ears.
I've long been a devotee of the Ila brand. Created by hand in England, Ila goes to great lengths to be ethical. They describe themselves as 'beyond organic', an ethos very close to founder Denise Leicester's heart since she began the company in 2005. Ila at Anassa is the kind of pampering marriage that I knew would blow my socks off.
I began my Ila journey with a 60-minute Ku Nye massage, a combination of massage with kneading, acupressure and the use of hot stones and poultices.
I was pleased to hear that the divine smelling oil used actually comes from Cypriot roses.
If you're not a fan of the heat, try the Prana Vitality massage which doesn't use hot poultices, just long deep sweeping strokes to eliminate stress from the muscles.
Despite the Ku Nye being a brand new offering at the spa, my therapist was experienced and instinctive - unsurprising when you learn that Denise picks her therapists by hand and gives them one-to-one training.
I defy even the most battle-hardened insomniac to stay awake after this treatment. It was all I could do to drag myself back to my room and clamber into my marshmallowesque bed.
Next up; a bespoke Ila facial with renowned celebrity facialist Anastasia Achilleos. I almost do the treatment a disservice to call it just a facial, because it was so much more. Comprised mainly of meditative sweeping massage, it helps drain your lymphatic system and eliminate puffiness from the face.
Essence of sea lavender and sea lettuce improve your circulation, and bestowed me with a rosy glow. I truly felt this 90-minute facial was 'transformative' not only to my face but to my mind as well.
Lastly I tried what I have simply named 'The Jets'. It's hard to explain how much I loved The Jets. Want an instant slimming treatment, one that rids your body of its wobbly bits and improves the look and feel of your skin? Book in for the Ila Thalasso Jet Shower and Deep Tissue Massage.
You strip off and don a pair of paper pants. You enter a large tiled chamber with handles at one end of the room where you stand. Then, a lovely lady comes in and picks up what looks to be a fireman's hose attached to a contraption which heats seawater to just a bit warmer than your body - then she fires it at you, working up your legs from your feet and doing your tummy, chest and arms. You turn around and face the wall so she can do your back and the backs of your legs and buttocks.
The pressure is quite high although not uncomfortably so, and in under a minute the area being 'jetted' goes red where the circulation is rushing around. This is the aim of the treatment and so, when that happens, the therapist moves on to the next area.
After you're all red and completely drenched – soggy paper pants and all – you are taken to another room to shower, dry off and lay on the massage table to be slathered in super soft jasmine and tuberose moisturiser which is then massaged in.
So did Anassa live up to the most finicky spa reviewer in the world? Dear readers, it did. I really cannot recommend the Ila treatments at Anassa highly enough. Beg borrow or steal to get yourself there.
First published in the Mail Online - August 2015
More articles below...